Archive for Blog
Convergys betting Big on India
“India will be a growth driver in 2012.” Notwithstanding competition from countries like Philippines and Vietnam, India remains an attractive destination for outsourcing services on account of its talented workforce, according to BPO major Convergys. ”The world has moved away from looking at outsourcing to places like India just as a cost arbitrage. The focus is now [...]
Read moreOutsourcing Giants move up Value Chain
Asian outsourcing giants have “naturally” moved up value chain as the industry and customer requirements mature, leaving low-cost services a small part of their business equation, according to an industry observer. Pranabesh Nath, Asia-Pacific industry manager of ICT practice at Frost & Sullivan, told ZDNet Asia that outsourcing companies in Asia started out providing low-cost [...]
Read moreWipro India Positive Inspite of Global Doubt
Indian IT outsourcing giant Wipro on Monday projected a positive outlook for the industry, despite gathering clouds over the global economy, as it announced a rise in quarterly profits. India‘s third-largest software firm Wipro reported Monday a 1.2 percent rise in its quarterly net profit, beating market expectations, aided by a weak rupee and improved outsourcing [...]
Read moreWhy India Rules the Offshore IT Outsourcing market?
India’s demographics and history have positioned it well to take advantage of the new global IT services market. According to the National Association of Software & Service Companies, the Indian software industry lobby, almost half the Fortune 500 companies use Indian Software services. The Americas and Europe are the largest customers for the Indian outsourcing industry [...]
Read moreCloud Computing in Australia
IT has emerged accompanied by vast marketing campaigns and even bigger promises, yet cloud computing is already living up to its hype for a growing number of Australian businesses. Looking for ways to extract more value from their IT investments, they are finding the cloud offers an enticing mix of lower costs and improved flexibility. [...]
Read moreFree BPO Training
To provide a continuous supply of competent and qualified workers for the country’s booming business process outsourcing (BPO) industry, the Department of Science and Technology, through its Information and Communication Technology Office, will be offering free training modules that will assess and improve the skills of would-be BPO professionals. One of the programs that will [...]
Read moreIndian IT biggies: TCS, Infosys, Wipro – Report by S&P
Credit rating agency Standard and Poor’s (S&P) today said top three Indian IT companies — Tata Consultancy Services, Infosys and Wipro — are likely to maintain their investment grade ratings even if demand weakens. “The largest Indian IT companies have strong margins, are cost-competitive, and have proven delivery models. These attributes will help them to [...]
Read moreRural Indian Call Centre – Outsourcing in the Country
India’s countryside is undergoing a creeping transformation. You’ll find none of the fancy buildings, multi-cuisine food courts, night shifts, 24/7 operations, accent neutralisation training or company gyms that normally accompany the arrival of India’s high-tech industry – or any of the other trappings of the big city. Yet, India’s smaller towns and rural areas are [...]
Read moreBPO Industry Expands to Nearshore/Onshore Locations
The Business process outsourcing (BPO) services industry in India, a relatively new entrant in the arena, seems to have globalised its workforce more than the information technology (IT) services sector. The BPO revolution in India, which started with the same motto of leveraging offshore markets to a greater extent to enjoy the cost benefits, is now [...]
Read moreBPO in remote Indian village!
A remote Indian village is a highly unlikely location to set up a Business Process Outsourcing (BPO) unit to serve a client in the United States. But 75 km from Mangalore city lies Mundaje, a breathtakingly beautiful village with verdant paddy fields, areca trees, pepper vines and rubber plantations which boasts of a BPO unit, too. The [...]
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